Shipping & Returns
🚚 Shipping Charges
- Free Shipping on orders above ₹500 (India)
- Orders below ₹500 – ₹80 shipping charge
- International orders – ₹2000 to ₹2500 (depending on weight & location)
- Free international shipping above ₹18,000
⏱ Delivery Time
- India: 2–4 days after dispatch
- International: 5–10 days (up to 15 days depending on destination)
Delivery timelines may vary due to customs, courier delays, or product availability.
📦 Shipping Partners
We use trusted logistics partners including:
- EMS Speed Post
- FedEx
- Aramex
- DTDC & other regional couriers
🌍 International Shipping
We ship worldwide including: USA, UK, UAE, Australia, Singapore, Malaysia, South Africa, Qatar, Oman, Mauritius and more.
- Custom duties are NOT included in checkout pricing
- Customer must pay local customs or import duties as per destination country rules
📦 Order Tracking
Once your order is shipped, you will receive:
- Tracking number
- Courier details via email
You can track your shipment within 24 hours of dispatch notice.
❗ Delayed Orders
If your order is delayed beyond the expected delivery timeline, please contact our logistics desk directly:
📧 Email: [email protected]
🔁 Returns & Refund Policy
- Return requests must be raised within 7 days of delivery.
- The product must be unused and in its original condition and packaging.
- Shipping Costs: The buyer bears all return shipping label fees unless the item arrived physically damaged or incorrect.
- Customized items and custom-tailored assortments are NOT returnable.
- International orders are NOT eligible for return or exchange due to customs complexities.
💰 Refund Process
- Refunds are initiated only after the returned item successfully passes our warehouse quality check.
- Processing window: 5–10 working days back to the original payment channel.
- Cash on Delivery (COD) refunds will be issued securely via electronic bank transfer.
❌ Order Cancellation
- Cancellations are allowed within 24 hours of placing the order.
- No cancellations or modifications can be executed after the shipment has been dispatched.
📦 Special Note for Rudraksha Orders
Final specialized packing and shipping costs are heavily governed by the weight configurations and volumetric scales of the destination logistics zones.
🔐 Packaging & Safety
- Water-proof, heavy-gauge protective packaging
- Tamper-proof security sealing strips
- Insured, safe & secure global dispatch protocols
📞 Need Help?
Contact our operations support team for any unresolved shipping or order tracking updates.